· New Hire and schedule regular training sessions.
· Understand Refresher needs and Content for effective delivery.
· Complete daily tracking, including end of day course evaluation and trainee
· Research product information for assigned department by attending team meetings
and periodic calibrations sessions, side by side observations, and call monitoring for training
· Maintain updated course and training evaluations for management review
· Demonstrate effective presentation skills
· Demonstrate effective questioning skills and techniques to gauge learner
· Basic understanding of MS office, required for maintaining training reports
· Identify individual and team skills gaps.
· Self-login (Chat/Emails/Calls).
- Minimum of 1.5 to 4 years experience in training.
- Experience working in a BPO or call centre setup.
- Analytical bent of mind
- Process and SOP oriented
- Open to commute across Faridabad and Gurgaon daily.