Sales, Service and Product Trainers

Job description

We are looking for a dynamic Sales + Service Trainer who can be a part of this learning journey in Delhi NCR.

Roles & Responsibilities

  • Training and Development – Identifying and Improvising processes for training in areas of sales, customer experience enhancement and strategy as company goals.
  • Setting and preparing up special training modules – Create innovative training material both digital and in a physical format that involve team building, leadership and real-time case studies.
  • Interact with sales team to understand areas of improvement- Help in an overall increase in performance of the sales teams by conducting skill gap analysis, measuring past performance and developing outcome improvement resources.
  • Schedule Planning - Plan the weekly and monthly roaster and coordinate with store staff for feedback sessions.
  • Improve training and technique effectiveness- Enhance training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions and conducting role-plays.
  • Understanding of Lenskart products- Deep dive into the Lenskart world and give a bird’s view of all products to enable business understanding and share best practices.
  • Feedback and follow up- Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.

Job requirements

Role requirements

  • 8-13 years of experience with strong experience working in retail or product based companies
  • An avid interest in the changing trends within the retail and selling space and customer demand patterns.
  • Ability to manage the full training cycle, including in-person activities and web-based learning.
  • Experience in sales profiles will build on the requirements of the role.
  • Effective presentation and communication skills.
  • The candidate has to be flexible in travelling across Delhi NCR.