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Product and User Research Lead

Gurugram, IndiaConsumer Experience

Job description

Product & User Research Lead - Eyewear (Gurgaon)

Lenskart is India's biggest and fastest growing eyewear brand, with over 1600+ stores. The brand takes pride in being India's first D2C (Direct to Consumer) company, which designs, creates and sells its products directly to consumers across the country, without any middlemen. Apart from India, Lenskart now has presence in SouthEast Asia and Middle East.

We aim to transform the way people see and experience the world by building eyewear experiences for everyone and every purpose.

Eyewear is a substantive accessory with huge unrealised potential. Right eyewear solutions can enable people to pursue their passions and live life to the fullest.

Who are we looking for:

We are looking for an ambitious Product and User research leader who will play a pivotal role in discovering expressed and latent user needs that eyewear doesn’t address today. In this leadership role, you should be committed to providing clear and meaningful human powered insights to transform our product experiences.

Product research & design teams at Lenskart are passionate about creating meaningful impact through user empathy, design thinking and innovation.

What will you work on:

  • You will set up eyewear research function, with a passionate team and efficient processes that drive product intelligence at Lenskart.

  • You will lead product and user research initiatives to understand and translate people’s motivations and behaviors into relevant and ownable insights for the Lenskart brand and business.

  • You will design, implement and analyze different researches to help the eyewear design & R&D teams understand different user needs

  • You will lead testing of new prototypes for the intended consumers and help arrive at the most optimal solution

  • You will also contribute to the building and maintenance of research standards and capabilities in response to the evolving culture and emerging user and eyewear trends.

Who will you work with:

You will partner with the eyewear design, R&D, Consumer Experience and merchandising teams to develop hypotheses, lead research & analysis and synthesize findings across sources into a clear and concise story that address the brief across learning agendas.

Job requirements

What you bring:

  • Bachelor’s/Master’s degree in Product design / Lifestyle design / Industrial design / Design research or equivalent combination of education and experience and training.

  • 8 - 12 years of relevant industry experience in the product design research space

  • At least 5 years of demonstrated experience in product and user research where you have directly led all aspects of a project - from planning to in-field execution to insight delivery.

  • Ability to understand physical products is a huge added advantage.

  • Strong interest and curiosity in the voice of the customer and generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders.

  • Experience with designing and delivering user research with mixed methods

  • Excellence in moderating and facilitating user interactions

We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand. We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’. #Join the Revolution at Lenskart today!