Lenskart - Quality Engineer (Packing,Dispatch,Return)

Job Title: Executive/Sr. Executive

Location: Gurgaon

Qualification: B.Tech (Mandatory)

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve

the problem of preventive blindness. We had humble beginnings - we spread awareness about eye

care, we took orders for eyeglasses online and shipped them to customers from a warehouse that

was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see

better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest

eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores

across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear

every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned

eyewear player that has a deep presence in Asia. With this partnership, we have added an additional

400 stores and extended our reach to 13 countries

Key Responsibilities

1. Quality Control and Assurance

   
   

   • Develop and implement quality control processes for packing, dispatch, and return activities.
   • Monitor and inspect packing operations to ensure compliance with company standards and regulatory requirements.
   • Conduct audits and inspections of dispatch and return processes to identify areas for improvement.
   • Implement corrective and preventive actions to address quality issues.
2. Process Improvement

   
   

   • Analyze current packing, dispatch, and return processes to identify inefficiencies and areas for improvement.
   • Develop and implement process improvement initiatives to enhance operational efficiency and quality.
   • Collaborate with cross-functional teams to optimize workflows and reduce waste.
3. Documentation and Reporting

   
   

   • Maintain detailed records of quality control activities, inspections, and audits.
   • Prepare reports on quality performance metrics and present findings to management.
   • Ensure all quality documentation is up-to-date and compliant with company policies and regulatory standards.
4. Training and Development

   
   

   • Develop training materials and conduct training sessions for staff on quality standards and procedures.
   • Provide ongoing support and guidance to staff to ensure adherence to quality standards.
5. Customer Satisfaction

   
   

   • Investigate and resolve customer complaints related to packing, dispatch, and returns.
   • Work closely with customer service teams to ensure timely and satisfactory resolution of issues.
   • Implement feedback mechanisms to continuously improve customer satisfaction.
6. Regulatory Compliance

   
   

   • Stay updated on industry regulations and standards related to packaging, shipping, and returns.
   • Ensure all processes comply with relevant regulatory requirements and industry best practices.
7. Supplier Quality Management

   
   

   • Collaborate with suppliers to ensure the quality of packing materials and other supplies.
   • Conduct supplier audits and assessments to ensure compliance with quality standards.

Qualifications

• Education: Bachelor’s degree in Engineering, Quality Management, or a related field.
• Experience: Minimum of 3-5 years of experience in quality engineering, preferably in a manufacturing or logistics environment.