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Lenskart - Quality Engineer (Packing,Dispatch,Return)

  • Manesar, India
Packing, Dispatch, Return

Job description

Job Title: Executive/Sr. Executive

Location: Gurgaon

Qualification: B.Tech (Mandatory)

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve

the problem of preventive blindness. We had humble beginnings - we spread awareness about eye

care, we took orders for eyeglasses online and shipped them to customers from a warehouse that

was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see

better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest

eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores

across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear

every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned

eyewear player that has a deep presence in Asia. With this partnership, we have added an additional

400 stores and extended our reach to 13 countries

Job requirements

Key Responsibilities

  1. Quality Control and Assurance

    • Develop and implement quality control processes for packing, dispatch, and return activities.
    • Monitor and inspect packing operations to ensure compliance with company standards and regulatory requirements.
    • Conduct audits and inspections of dispatch and return processes to identify areas for improvement.
    • Implement corrective and preventive actions to address quality issues.
  2. Process Improvement

    • Analyze current packing, dispatch, and return processes to identify inefficiencies and areas for improvement.
    • Develop and implement process improvement initiatives to enhance operational efficiency and quality.
    • Collaborate with cross-functional teams to optimize workflows and reduce waste.
  3. Documentation and Reporting

    • Maintain detailed records of quality control activities, inspections, and audits.
    • Prepare reports on quality performance metrics and present findings to management.
    • Ensure all quality documentation is up-to-date and compliant with company policies and regulatory standards.
  4. Training and Development

    • Develop training materials and conduct training sessions for staff on quality standards and procedures.
    • Provide ongoing support and guidance to staff to ensure adherence to quality standards.
  5. Customer Satisfaction

    • Investigate and resolve customer complaints related to packing, dispatch, and returns.
    • Work closely with customer service teams to ensure timely and satisfactory resolution of issues.
    • Implement feedback mechanisms to continuously improve customer satisfaction.
  6. Regulatory Compliance

    • Stay updated on industry regulations and standards related to packaging, shipping, and returns.
    • Ensure all processes comply with relevant regulatory requirements and industry best practices.
  7. Supplier Quality Management

    • Collaborate with suppliers to ensure the quality of packing materials and other supplies.
    • Conduct supplier audits and assessments to ensure compliance with quality standards.


  • Education: Bachelor’s degree in Engineering, Quality Management, or a related field.
  • Experience: Minimum of 3-5 years of experience in quality engineering, preferably in a manufacturing or logistics environment.