Coach managers to enhance their own performance and to improve the performance of employees.
Drive brand values and philosophy in all training and development activities.
Use effective training methods to ensure employees have a good understanding of competencies and can demonstrate the proper knowledge, skills and abilities.
Developing specific training programs to improve service performance.
Working with the leadership team to determine the development needs of managers
Designing, developing and delivering a management development program to build an effective management skills.
Developing participant and instructor materials (course manuals, workbooks, handouts, job aids, etc).
Managing multiple program development projects simultaneously by prioritizing project deadlines.
Aligning current training and development programs to effectively impact key business indicators.
Tracking program development life cycles; ensuring that any problems are addressed, escalated when needed, and resolved quickly.
Ensuring all training and development activities are strategically linked to the organization’s mission and vision.
Measuring transfer of learning from training courses back to the business.
Tracking key business indicators to determine the effectiveness of current training and development programs.
3-4 years experience as a Leadership Trainer in a Retail set-up.
Instruction Design experience.
Excellent organizational, operational and process/project management skills.
Strong communication and relationship management skills.