As the Head of Projects & Maintenance for the South and West region, you will be responsible for overseeing and managing all aspects of project execution and maintenance operations within the designated geographical area. Your primary objective will be to ensure the smooth functioning, quality, and timely completion of retail projects, as well as the efficient upkeep and maintenance of retail facilities.
Develop and execute project plans, ensuring adherence to timelines, budgets, and quality standards.
Coordinate with internal stakeholders, such as store operations, visual merchandising, and procurement, to ensure alignment and successful project delivery.
Identify and engage external vendors, contractors, and consultants when necessary to support project execution.
Monitor project progress, resolve any issues or bottlenecks, and implement corrective actions as required.
Regularly report project status, milestones, and risks to senior management.
Develop and implement comprehensive maintenance programs to ensure the proper functioning and appearance of retail facilities.
Oversee routine maintenance activities, including HVAC systems, electrical systems, plumbing, lighting, and general repairs.
Conduct regular facility inspections to identify maintenance needs and address them promptly.
Collaborate with facility management teams to implement preventive maintenance measures and ensure compliance with safety standards.
Manage vendor relationships, negotiate contracts, and monitor service levels to ensure cost-effectiveness and high-quality service delivery.
Build and lead a team of project managers, maintenance technicians, and support staff.
Provide guidance, mentorship, and support to team members, fostering their professional growth and development.
Set clear performance expectations, conduct regular performance reviews, and identify training needs.
Foster a culture of collaboration, accountability, and continuous improvement within the team.
4. Budgeting and Cost Control:
Develop and manage budgets for projects and maintenance activities, ensuring optimal resource allocation.
Monitor project and maintenance expenses, identify cost-saving opportunities, and implement effective cost-control measures.
Prepare regular financial reports and forecasts, providing insights and recommendations to senior management.
5. Compliance and Safety:
Ensure compliance with all relevant regulations, codes, and standards related to construction, renovation, and facility maintenance.
Implement and maintain safety protocols and procedures to protect employees, customers, and assets.
Conduct regular safety audits and inspections, addressing any identified deficiencies promptly.
Bachelor's degree in engineering, construction management, or a related field (Master's degree preferred).
12-15 years of proven project management and facility maintenance experience, preferably in the retail industry.
Strong knowledge of construction processes, building systems, and facility maintenance best practices.
Demonstrated leadership abilities, with experience in managing and developing a team.
Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
Strong problem-solving and decision-making capabilities, with a focus on achieving results.
Effective communication and interpersonal skills to collaborate with stakeholders at various levels.
Proficiency in project management tools and software.
Knowledge of local regulations and compliance requirements related to construction and maintenance.