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Head of Retail Operations

  • Bengaluru, India
Retail

Job description

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.


As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital


You: In Our Next Chapter

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.


The Head of Retail Operations will spearhead the central operations team, offering crucial support to all offline Lenskart stores across India. This pivotal role entails overseeing various operational functions, ensuring efficient execution of processes, and upholding high standards of store operations. The ideal candidate will possess strong organizational skills, excellent communication abilities, extensive experience in retail, and a meticulous eye for detail.


Key Responsibilities:

  • Develop and implement process improvement strategies to enhance operational efficiency across all stores.

  • Create, update, and enforce SOPs to ensure uniformity in store operations.

  • Implement performance metrics and reporting systems to monitor store operations and identify areas for improvement.

  • Lead continuous improvement initiatives, leveraging Lean, Six Sigma, and other methodologies to streamline processes and reduce costs.

  • Design and conduct training programs to ensure store managers and staff are well-versed in new processes and best practices.

  • Work closely with other departments such as Operations, Supply Chain, IT, Merchandising, VM, and HR to ensure alignment and support for process improvements.

  • Foster a culture of innovation by encouraging the adoption of new technologies and practices that can improve store operations.

  • Enhance the customer journey by optimizing in-store processes, ensuring a seamless and efficient shopping experience.

  • Conduct regular audits to ensure compliance with established processes and identify areas for further improvement.

  • Oversee vendor relationships and ensure that external service providers adhere to process standards.

  • Utilize data analytics to identify trends, root causes of issues, and opportunities for process enhancements.

  • Prepare weekly and monthly communications, create user-friendly snippets, and ensure clear information flow.

Job requirements

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.

  • 7+ years of experience in operations management, preferably in retail.

  • Strong analytical, problem-solving, and organizational skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in operational tools and software.


Key Competencies:

  • Strategic thinking and problem-solving skills.

  • Strong leadership and team development abilities.

  • Excellent project management skills.

  • High level of attention to detail and organizational skills.

  • Ability to work collaboratively across various departments.


Working Conditions:

  • Extensive travel to store locations may be required.

  • Flexibility in working hours to meet operational demands.


We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’.

#Join the Revolution at Lenskart today!


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