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Head of Retail, Thailand

  • Bangkok, Thailand

Job description

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital

You: In Our Next Chapter

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.

About the role:

As the Head of Retail, you will be responsible for overseeing all aspects of Lenskart's retail operations in Thailand, including sales, customer service, inventory management, and store performance. You will play a key role in developing and executing strategies to enhance the customer experience, drive sales, and maximize profitability across our retail outlets.

This role will be based out of Bangkok, Thailand and reports to the Head of Business, SEA based in Singapore.

Job responsibilities :

  • Develop and implement strategic plans and initiatives to achieve sales targets, expand market share, and drive revenue growth.

  • Analyze market trends, customer preferences, and competitor activities to identify opportunities for product assortment and store expansion.

  • Oversee the day-to-day operations of Lenskart retail stores, ensuring adherence to company standards, policies, and procedures.

  • Monitor and optimize store layouts, merchandising displays, and product presentations to enhance the shopping experience and drive sales.

  • Implement effective inventory management practices to minimize stockouts, reduce shrinkage, and improve inventory turnover ratios.

  • Set sales targets, performance metrics, and key performance indicators (KPIs) for retail teams and individual store locations.

  • Monitor sales performance, analyze sales data, and identify areas for improvement and growth.

  • Provide leadership, guidance, and support to store managers and sales associates to maximize productivity and achieve sales goals.

  • Ensure a high level of customer service and satisfaction by maintaining a customer-centric approach across all retail touchpoints.

  • Develop annual budgets, forecasts, and financial plans for retail operations, ensuring alignment with overall business objectives and financial targets.

  • Monitor expenses, control costs, and optimize resources to achieve profitability goals while maintaining operational efficiency.

  • Recruit, train, and develop a high-performing team of retail professionals, fostering a culture of excellence, collaboration, and accountability.

Job requirements

Minimum Qualifications :

  • Bachelor's degree in Business Administration, Retail Management, or related field; Master's degree or relevant certifications preferred.

  • 10-12 years of retail management experience, with a proven track record of success in leading retail operations, preferably in the eyewear or fashion industry.

  • Experience leveraging technology and innovation to deliver data driven solutions in retail

  • Strong business acumen, analytical skills, and financial literacy.

  • Excellent leadership, communication, and interpersonal skills.

  • Ability to effectively multitask, prioritize, and manage time in a fast-paced environment.

  • Strategic thinker with a customer-centric mindset and a passion for driving results.

  • Fluency in Thai and English languages, both written and spoken.

We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan. We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’.

#Join the Revolution at Lenskart today!