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Fashion Consultant

  • gurugram, India
Assisted Sales

Job description

  • Overview
    Lenskart.com is looking for an enthusiastic Tele/Chat sales Representative to contribute to generating sales for our company. He/ She will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

  • Roles and Responsibilities
  1. Accurately recording details of customers’ purchase orders.
  2. Calling existing and potential customers to persuade them to purchase company products and services.
  3. Contact potential or existing customers to inform them about a product or service using scripts.
  4. Take and process orders in an accurate manner
  5. Handle grievances to preserve the company’s reputation
  6. Go the “extra mile” to meet sales quota and facilitate future sales
  7. Processing all customer purchases accordingly.
  8. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
  9.  Developing and sustaining solid relationships with customers to encourage repeat business.
  10. Using sales scripts proffered by the company to drive sales and respond to customer rejections.
  11. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
  12. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

Job requirements

  • Strong Communication & Interpersonal Skills.
  • Problem-solving and Negotiation Skills.
  • Graduation / Post Graduation
  • Keep records of calls and sales and note useful information
  • Proficiency in English.

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