- Create and present specific training modules and activities to impart customer service training.

 - Understand business needs and design an effective training plan involving demo sessions, case studies, success stories, confidence building and team-building exercises.

 - Embrace new learning methods and technologies and impart business etiquettes, cross-culture communication in sync with Lenskart culture of making an impact and customer-driven approach.

 - Demonstrate excellent skills in leadership, influence and strategic planning. Developing our educational process, promoting knowledge management, and keeping an eye out for future trends in the industry.

- Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.

• 8-13 years of working experience in the aviation or hospitality industry.
• Eye for detail, strong intra-personal skills and analytical skills.
• Comfortable travelling across Delhi NCR.