Assistant Manager - Logistics

Position - Assistant Manager - Reverse Logistics

Location - Delhi

Experience - 6 - 8 Years in the same field

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve

the problem of preventive blindness. We had humble beginnings - we spread awareness about eye

care, we took orders for eyeglasses online and shipped them to customers from a warehouse that

was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see

better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest

eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores

across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear

every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned

eyewear player that has a deep presence in Asia. With this partnership, we have added an additional

400 stores and extended our reach to 13 countries

Key Responsibility

 Managing end to end Deliveries of Shipments

 Coordinating with 3PL partners for performance, pricing etc

 Onboarding of new 3PL partners for improved performance

 Managing customer complaints for quick resolution

 Understand present processes, and identify areas of improvement to drive efficiency

and reliability

 Ability to think of Tech enabled solutions for day to day activities

Customer Focus

 Ensure that customers are kept happy and satisfied at all times by providing prompt

response and solutions to their challenges at all times.

 Ensure a safe and harmonious working environment for all other team members and

delegate duties to all team members.

Dashboarding and Reporting

 Extracting and publishing daily reports on key deliverables