Team Leader Lead Generation

Job description

Utilize advanced Excel functions and tools to analyze and interpret complex data sets.
Implement a data-driven approach to enhance decision-making processes.
Oversee day-to-day contact center operations (Outbound calls & Chat) ensuring optimal performance and service delivery.
Collaborate with cross-functional teams to enhance the overall customer experience.
Lead and inspire a diverse team, including Team Leaders, to achieve operational goals.
Manage a headcount of at least 20+, fostering a positive and high-performance culture.
Set and communicate clear performance targets for individuals and teams.
Align goals with organizational objectives and ensure consistent achievement.
Develop and implement comprehensive learning and development programs for the team.
Create career development plans to nurture talent and promote professional growth.
Identify opportunities for process optimization and efficiency within the contact center.
Implement and oversee initiatives to enhance operational processes and workflows.
Adhere to deadline to achieve assigned targets.

Bachelor's degree in Business Administration, Management, or a related field.
Experience- 7+ years
Proven experience in contact center operations, with a minimum of [X] years in a managerial role.
Advanced proficiency in Excel and other analytical tools.
Strong leadership and team management skills.
Track record of setting and achieving targets in a contact center environment.
Experience in driving learning and development initiatives.
Proven ability to identify and implement process improvements.