Area Operations Manager - Offline Business
Job description
Role : Area Operations Manager
Direct Reportees : Store Managers
Interactions :
Internal and External Stakeholders
Location :
Pan India
ROLE CONTEXT: To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.
Area of responsibility
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Finance - Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standard
- All financial budgets are achieved
- Payroll & Shrinkage budgets are achieved
-
People - Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers
- A plan in place for recruitment that reflects trends in the industry
- All staff have received a performance review
- A training plan is evident for each Sales Executive, Optometrist & the SM in your team (where applicable)
- A development plan is evident for each of the staff members in your team
- Absence is in line with company target
- Absence is in line with company target
-
Customers - Deliver the shopping experience that our customers demand
- Every customer is approached and has a great service experience
- New initiatives are successfully implemented in your area.
- All customer complaints are resolved.
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• Operation - Ensure the smooth operations of your areas
- Eye Testing Quality
- Achieving all operational KPI’s
- Delivers a commercially well laid out store
- Customer Service levels are achieved.
- Departmental standards are consistently achieved
- Customer Service levels are achieved
Job requirements
Person Specifications
- Full Time Graduate / Post Graduate with 5+ years of relevant experience into retail industry
- Very strong communication skills- both written and verbal and must be a good orator
- Should have hands on experience working on Microsoft Office - Including Excel, PPT & Word
- Sales oriented
Competencies & Traits
- Influencing Skills
- Problem Solving & Decision Making
- Planning & Organizing
- Project Management with Collaboration and Inclusion
- Communication Skills • Extroversion & Approachability
- Leadership • Financial & Business Acumen
- Customer Obsession
- Assertiveness
- Self-Motivated & Resilient
- Managing Pressure & Setbacks
- Process Orientation