Role : Area Operations Manager

Direct Reportees : Store Managers

Interactions : Internal and External Stakeholders

Location : Pan India

ROLE CONTEXT: To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.

Area of responsibility

• Finance - Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standard
  • All financial budgets are achieved
  • Payroll & Shrinkage budgets are achieved
• People - Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers
  • A plan in place for recruitment that reflects trends in the industry
  • All staff have received a performance review
  • A training plan is evident for each Sales Executive, Optometrist & the SM in your team (where applicable)
  • A development plan is evident for each of the staff members in your team
  • Absence is in line with company target
  • Absence is in line with company target
• Customers - Deliver the shopping experience that our customers demand
  • Every customer is approached and has a great service experience
  • New initiatives are successfully implemented in your area.
  • All customer complaints are resolved.
• • Operation - Ensure the smooth operations of your areas
  • Eye Testing Quality
  • Achieving all operational KPI’s
  • Delivers a commercially well laid out store
  • Customer Service levels are achieved.
  • Departmental standards are consistently achieved
  • Customer Service levels are achieved

Person Specifications

• Full Time Graduate / Post Graduate with 5+ years of relevant experience into retail industry
• Very strong communication skills- both written and verbal and must be a good orator
  
• Should have hands on experience working on Microsoft Office - Including Excel, PPT & Word
• Sales oriented

Competencies & Traits

• Influencing Skills
• Problem Solving & Decision Making
• Planning & Organizing
• Project Management with Collaboration and Inclusion
• Communication Skills • Extroversion & Approachability
• Leadership • Financial & Business Acumen
• Customer Obsession
• Assertiveness
• Self-Motivated & Resilient
• Managing Pressure & Setbacks
• Process Orientation