Area Operations Manager

Direct Reportees: Store Managers

Interactions: Internal and External Stakeholders

Role Context:

To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.

Area of Responsibility-

• Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service Standards are met
• Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
• Ensure the smooth operations of your area (Eye Testing Quality, delivers a commercially well laid out store, Achieving all operational KP)
• Deliver the shopping experience that our customers demand.

Person Specifications

• Full Time Post Graduate with 7-9 years of relevant experience into retail industry
• Post-Graduation is a must
• Very strong communication skills- both written and verbal and must be a good orator
• Should have hands on experience working on Microsoft Office- Including Excel, PPT
• & Word Sales oriented.

Competencies & Traits

Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project

Management with Collaboration and Inclusion • Communication Skills • Extroversion &

Approachability • Leadership • Financial & Business Acumen • Customer Obsession •

Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process

Orientation