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Area Operations Manager

  • Gurugram, India
Offline business

Job description

Direct Reportees: Store Managers

Interactions: Internal and External Stakeholders

Role Context:

To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.

Area of Responsibility-

  • Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service Standards are met
  • Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
  • Ensure the smooth operations of your area (Eye Testing Quality, delivers a commercially well laid out store, Achieving all operational KP)
  • Deliver the shopping experience that our customers demand.

Job requirements

Person Specifications

  • Full Time Post Graduate with 7-9 years of relevant experience into retail industry
  • Post-Graduation is a must
  • Very strong communication skills- both written and verbal and must be a good orator
  • Should have hands on experience working on Microsoft Office- Including Excel, PPT
  • & Word Sales oriented.

Competencies & Traits

Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project

Management with Collaboration and Inclusion • Communication Skills • Extroversion &

Approachability • Leadership • Financial & Business Acumen • Customer Obsession •

Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process